Unable to download course files

posted to: Rendering Modes

I apologize if someone has already made this comment - I just now tried to download the course documents.

Below is the error message I get when trying to download the course documents. Have tried on 2 browsers.


This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Request has expired</Message>

<X-Amz-Expires>900</X-Amz-Expires>

<Expires>2018-08-22T21:19:32Z</Expires>

<ServerTime>2018-08-23T12:41:10Z</ServerTime>

<RequestId>E0A0658D9459369C</RequestId>

<HostId>

8xS61fKVEIPpOxFomNMREbtigDCbwJzokzZQGsifJl6wsoTYtCB1pjraidtxRpixGDOVeTT/ymU=

</HostId>

</Error>


Thanks for your guidance with all these courses!! I've been having a really fun time following along. Excited to see what I can create as we continue on.

  • Jonathan Gonzalez(jgonzalez) replied

    Hello Ben, I've seen that happen before and I'm not 100% certain why that happens. I believe the last time someone had that issue they had the page open for too long before downloading. It's a timing issue with the page for security reasons. Give it another try, reload the page, wait about 5-10 seconds then try it again. If you continue to have issues let me know.