Did you send an Email to support@cgcookie.com already? They are usually pretty fast in sorting things like this out. Just remember that it is a weekend.
More info on where to ask what questions can be found here: https://support.cgcookie.com/article/57-getting-help-fast
Omar Domenech
replied
Yeah don't hesitate to send an email to support@cgcookie.com
Adrian Bellworthy
replied
Hey jjoanestrada I don't see an error, Your friend will have to fill in the details to activate a subscription, paid, free or gifted.