cant watch courses

Since you moved to mavenseed I am not able to watch tutorials from the website. My subscription should be working until october but somehow it says that I‘m not a member. 

But I paid for it and now abd 2 days passed where I couldnt watch any cg cookie tutorials.

I wrote the support an email but he didnt answer.


Pls help

  • Vue Thao(euv) replied

    @wesburke

    1 love
  • Wes Burke replied

    Hey pohrerhub, apologies for the late reply here, thanks for the tag Vue! 

    That is strange, I see your subscription is in good standing and should have access through October. I did just make one adjustment to the status to see if that helps give it a kick. Let me know if that did the trick. 

    I know it's a bit cliche, but could you also please try logging in from another web browser to see if you have the same behavior? Or if you see anything different from accessing http://cgcookie.mavenseed.com vs http://cgcookie.com 

    Could you please reforward your email to support and mention this thread.  Searching our support@cgcookie.com inbox I didn't see anything from your email address here. 

    Appreciate the help and we'll get this figured out. 

    W

    2 loves
  • Christian Pohrer(pohrerhub) replied

    Hey thanks for the quick answer.

    Your adjustment gave the kick thank you. :)